Role-Product Support
Comapny-Nexthire
Client-Incred
Location-Mumbai
1. InCred Andheri office-
Unit - 203, 2nd Floor and Unit 3A-1 / 3A-2 - 3rd Floor, B-Wing, Kaledonia Building, Sahar Road, Andheri East, Mumbai - 400069
2. Thane- Unit no. A/2 3rd floor, A Wing, Ashar IT Park, Wagle Industrial Estate, Thane, Maharashtra 400604
Job Description:
Qualification: Graduate - Bachelor with good technical & communication skills (both written
and verbal).
1st Preference - B.Com/ B.Sc(IT)/ B.C.A
Location: Bengaluru/Mumbai
Job Description
● Understand the working of the product(s), collaborate with product & engineering teams
● Answer employee's technical questions/problems; providing appropriate workarounds or solutions to the reported issues.
● Own employee's technical issues from initial report to resolution. Probe to understand the reported issues.
● Meet response and resolution times. Ensure timely follow-up on Escalated issues.
● Provide prompt and accurate response over email/chat/ticket. Escalate to L2 support as and when required.
● Proactively monitor any signs of outages. Alert L2 Engineers at the earliest.
● Collaborate with Technical Support team members to properly manage inquiries.
● Communicate with employees via support ticketing system/email/chat to assess the scope of the problem and determine what, If any, resolution/steps the user has to perform.
● Maintains logs of support services provided in the ticketing system. Document approval where required.
● Prioritize and follow up effectively with an ability to pivot swiftly under pressure to meet deliverables
Skills & Experience
● Prior experience in a Support environment will be an added advantage. Preferably chat/email support.
● Basic understanding of financial terminologies will be an advantage.
● Must have good written and verbal skills
● Excellent ability to learn and articulate technical concepts
● Willing to work in a support environment and provide weekend coverage when needed.
● Ability to multitask in a fast-paced environment
● Ready to work in a rotating day shift between 9:30 AM to 10 PM.
● Hybrid Mode. It'll be 6 days working (incl. Weekends and holidays) (at par with Sales hours)
Technical skills required:
Excel Formulas/ Advanced Excel
Basic technical terminologies
Interview process:
1. HR screening
2. Technical round (no coding needed)
About Nexthire:
Nexthire is a technology driven full service recruitment firm in the business of providing Executive Search, Selection and Specialist Contract Staffing.
We provide staffing and recruitment solutions and services to almost all industries, and for companies of all sizes ranging from small start-ups to multinational corporations. We provide quick and painless hiring services to companies of all sizes in multiple domains, resulting in immediate improvement in productivity, and hassle-free induction of new employees are developing amazing tools that will help shape the future of recruitment industry.
We remain committed to our core values i.e., Client First, Integrity & Transparency, Leadership by Example, Excellence, and Building Trust which helps us move forward.
About Client-Incred:
InCred is a new-age financial services group that leverages technology & data-science to make lending quick & easy. InCred is credit for Incredible India. We use technology & data-science to make lending quick, simple & hassle-free.