Job Title: Post Sales Executive
Location: Delhi (Okhla)
Experience: 2-4 years in a similar role
About go4WorldBusiness
Go4Worldbusiness.com, a leading provider of B2B, Wholesale, Verified International Buyers in the Business Services & Consultancy / Sales, Marketing & Communications industry. We are located in New Delhi, India. Our team is made up of 51 - 100 dedicated professionals who are passionate about what they do..
Why Explore a Career at go4WorldBusiness.com:-
go4WorldBusiness is a leader in the online wholesale B2B trading industry. We have been growing at a phenomenal rate over the last few years. Our people are at the center of this growth story. As an organization, we have very low attrition (owing to our employee centric policies) and are proud to have navigated the exceptionally challenging environment due to COVID-19 pandemic without having to downsize our team.
We hate the status quo and are constantly looking for opportunities to shake things up and change things around and look for people who can thrive
in a fast-paced environment with a distinctly start-up vibe to it.
Benefits at go4WorldBusiness.com:-
• Excellent Work/Life Balance
• Half Yearly Profit Sharing Program
• 5 Day Work Week
• Opportunity to make immediate and direct impact on company performance metrics
• Opportunity to work in B2B industry
Job Description:
As a Post Sales Executive, you will be responsible for ensuring our customers have a seamless and satisfying experience after their purchase. Your primary focus will be on customer satisfaction, problem resolution, and building long-term relationships with our valued clients.
Customer Support is the single most important function at go4WorldBusiness. We pride ourselves on being one of the most customer-centric companies in our domain and go to any length to ensure we have nothing but happy customers. We have a vibrant and dynamic team of Support Agents who work round the clock to answer customer queries and provide a quick resolution to all customer complaints.We are currently looking for experienced support personnel to join our growing team of agents who use emails, live chat, and phone support to help users find success using go4WorldBusiness. The ideal candidate will have a support-oriented, pleasing personality who has excellent command over English and who knows how to deal with difficult situations and yet come out making the customer feel like a million dollars.
Key Responsibilities:
- Customer Support: Provide exceptional customer support through various channels, including phone, email, and chat.
- Issue Resolution: Address customer inquiries, concerns, and complaints promptly and professionally. Work closely with other departments to resolve complex issues.
- Product Knowledge: Maintain a deep understanding of our products/services to effectively assist customers and offer solutions tailored to their needs.
- Relationship Building: Establish and nurture strong relationships with customers, ensuring their loyalty and satisfaction.
- Feedback Collection: Collect and analyze customer feedback to identify trends and areas for improvement. Collaborate with the relevant teams to implement necessary changes.
- Upselling Opportunities: Identify and pursue upselling or cross-selling opportunities to maximize customer value and revenue.
- Documentation: Maintain accurate records of customer interactions and transactions in our CRM system.
Qualifications:
- Bachelor's degree in [relevant field] or equivalent work experience.
- 2-4 years of experience in a similar post-sales or customer support role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Empathetic and customer-centric mindset.
- Proficiency in using CRM software and other relevant tools.
- Proven ability to work well in a team and collaborate with colleagues from different departments.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.