Role - Delivery Head

Experience - 15+ Years

Location - Chennai (Hybrid)

Responsibilities:

• Hire, retain, and develop a high-performing, diverse and inclusive team.
• Increase the speed of onboarding of new customers and ensuring realization of SaaS revenue within the defined timelines.
• Ensure successful delivery of all projects assigned to Delivery Centres.
• Lead the financial health of the projects that are delivered by Delivery Centres. Also, ensure there is no leakage of revenue by providing support within the agreed SLA through the support organization.
• Work closely with our Customer Success, Sales, and Engineering teams toensure we have the right offerings and capabilities that meet customer and market expectations.
• Review, assess and define the tools and processes required to deliver high levels of customer satisfaction.
• Prepare and maintain forecasts for staffing resource planning.
• Prepare monthly reports with an emphasis on staff use, utilization, resolution time, and overall customer satisfaction.
• Establish and cultivate a solid working relationship with customers through building relationships with critical stakeholders (C-level Leaders, IT Directors, and IT Managers).

Profile Expectations

• Customers first approach.
• MBA or advanced degree in a management field, or experience leading business functions including bookings and P&L.
• 15+ years of experience managing professional services teams and offshore delivery teams.
• 10+ years of experience in the Enterprise SaaS domain.
• Experience building and managing offshore delivery centres teams.
• Demonstrated communication, project management and stakeholder management skills, with a focus on negotiating and delivering successful projects.
• Experience working with a cross-functional team and geographically dispersed customer base.
• Proven track record of managing large-scale, services projects to the C-Suite level of executives.
• Ability to drive strong revenue growth and maintain profitability of all accounts.
• Demonstrated ability to navigate between the business and technical domains of an Enterprise B2B SaaS product.

About Ivy Mobility:

Ivy Mobility ‘s business is rapidly expanding in the enterprise SaaS market and the Consumer Goods verticals. Consumer Goods companies come to Ivy to enhance their customer experience, increase revenue at the shelf, and improve the productivity of their field force. Customers benefit from using cloud based technologies for retail execution, direct store delivery, and distribution management. Ivy offers an enterprise CRM solution that is SaaS based where users can easily manage stock, complete in store selling, process orders and increase revenue. Sometimes called the last mile of the supply chain. The solutions offer robust support for multiple types of sales channels simultaneously. Enables you to connect with manufacturers, sub distributors, wholesalers, agents, service providers and sellers enabling them to improve sales. They support rapid configuration and can be implemented in 8-12 weeks. With approximately 400 employees serving clients in more than 20 countries, we support over 55,000 enterprise app users and over 5.5 million outlets. Over 100 million mobile transactions are processed monthly by some of the world's largest consumer goods companies and regional distributors. Ivy is headquartered in Singapore, with offices in North America, Europe, Asia, Middle East, and Latin America.

Website: http://www.ivymobility.com

Company size: 501-1,000 employees

Founded: 2002