Role - Business Analyst

Location - Gurgaon

Experience - 4+ Yrs

Website : www.easyrewardz.com

About Easyrewardz

EasyRewardz is a leading customer experience management company. Provides end- to-end customer engagement solution to 200+ brands across 7500+ retail offline stores. EasyRewardz has presence across allkey Retail verticals – Apparel, Fashion, Luxury, Food & Beverage, Travel and Entertainment, Wellness, and Banking.

Key capabilities of EasyRewardz proprietary technology platform include:

 Customer loyalty program as an end-to-end solution.

 Platform for intelligent and meaningful engagement with brands’ customers.

 Analytics engine to enable brands to engage in Personalized conversations with consumers.

 EasyRewardz provides customer experience management solution on SaaS basis to provide aunified view of the consumer at multichannel level.

Why EasyRewardz?

“Machine Learning”, “Personalization”, “Marketing Automation”, “Consumer Preferences” – these terms get real at EasyRewardz. If you are looking for a career option that allows you to innovate and do things differently then EasyRewardz isthe place! We are a fast-growing organization, and our journey has been fantastic, where we believe we have shaped a lot of young minds, and together we are driving retail excellence by influencing customer behavior.

About Business Process Group (BPG)

We are creating this group for a dedicated, called out purpose – Documentation, User manuals, knowledge audits & trainings. The BPG will be responsible for

a. Creating FRDs/BRDs/Flow Diagrams/Use cases/Test data/release documents – all requisite documentation for lifecycle of our proprietary applications – LPaaS Retail, LPaaS Banking, CX stack, Rewards, Poiink etc.

b. Responsible for maintenance/archiving/indexing of such documentation in-line with the development lifecycles for quick & immediate access.

c. Attend client meetings, creating implementation scope documents for all LPaaS implementations & interface with clients for signoffs.

d. Development of training guides, user manuals, knowledge base or wiki of all application stacks.

e. Conduct regular trainings & knowledge audits of our tech-opsresource.

f. Create SOPs documentation basis guidance from Reporting Managers/Vertical heads & maintain them.

g. Also, there is no dedicated team that does knowledge audits of our tech/ops resource, neither conducts trainings to tech/ops/KAM/Sales.

As a Business Analyst, you are going to join as a member of BPG.

You will be working under the guidance of Lead – BPG, alongside a team of other Business Analysts involved in capturing requirement definition of business processes of the enterprise technology & CRM proprietary SaaS platform “LPaaS” and help technology team implementing it for leading brands in India & globally. BPG, as detailed above will create & maintain the Knowledge Bank of Easyrewardz.

Responsibilities

 Analyze business processes, existing systems and requirements and propose functional design.

 As guided by the Lead – BPG, adopt the best practices to create, use cases specifications that can be understood by technologists for building software design and QA teams for purpose of test design, scenarios and creating traceability matrix

 Being part of product team, liaise with development and testing teams during all steps of SDLC to provide necessary support in understanding requirements

 Ensure that the requirements are implemented correctly during development by aligning with technology development/ LPaaS support team.

 PerformtheUAT/functionaltesting and assist the business/Opsteam for all kind of in-house product training

 Manage interaction with clients for effective engagement/communication of implementation plan to align stake holders internal & external to the organization.

 May need to travel (domestic/international) for long or short stays to spend time on client side as necessary

Technical Skills

 Visio/Balsamiq/Draw.io

 MS Office, MS Excel

 Hands on experience of collecting and documenting business requirements, use cases and business flows using standard tools

 MS SharePoint (preferable)

 JIRA

Preferred Candidate:

 Should have good understanding of agile and SDLC

 Should have technology product development background (preferable)

 Should be able to communicate his/her thoughts clearly enough

 Should be a go getter person