Nexthire

    Job Title: Account Manager
    Company: Master-O
    Location: Mumbai, India
    Experience: 3-5 Years

    About Master-O

    Master-O is a leading provider of innovative learning platforms designed to revolutionize how organizations train and engage their workforce. With cutting-edge technology and gamified solutions, Master-O helps businesses enhance employee productivity and skill development.

    Job Description

    We are seeking a dynamic and results-driven Account Manager to join our team in Mumbai. The ideal candidate will play a critical role in driving product sales, nurturing client relationships, and ensuring customer success for our learning platform.

    Key Responsibilities

    1. Client Relationship Management

      • Build and maintain strong, long-lasting relationships with clients.
      • Act as the primary point of contact for client queries and concerns.
      • Develop a deep understanding of clients' business needs to align our solutions effectively.
    2. Sales and Revenue Growth

      • Identify opportunities to upsell and cross-sell Master-O's learning solutions.
      • Drive revenue by meeting and exceeding sales targets.
      • Develop and execute account plans to achieve customer growth.
    3. Product Expertise and Demonstration

      • Understand the features and benefits of Master-O’s learning platform.
      • Deliver compelling product presentations and demonstrations to prospective clients.
    4. Collaboration and Strategy

      • Collaborate with internal teams (e.g., marketing, product development, and support) to deliver solutions that meet customer requirements.
      • Provide feedback to the product team to improve the platform based on customer insights.
    5. Reporting and Analysis

      • Track and report account performance, sales activities, and key metrics.
      • Use CRM tools to maintain detailed records of interactions and progress.

    Requirements

    • Experience: 3-5 years in account management, sales, or a related role in the SaaS, ed-tech, or learning platform industry.
    • Education: Bachelor’s degree in Business Administration, Marketing, or a related field. MBA is a plus.
    • Skills:
      • Proven ability to manage multiple accounts and meet deadlines.
      • Strong communication, negotiation, and presentation skills.
      • Familiarity with CRM software and sales analytics tools.
      • Ability to work independently and collaboratively in a fast-paced environment.


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