Role- Product Support/Senior Product Support Engineer
Exp-1-6 years
Location- Bangalore
Work mode- WFO
Open is a connected banking platform for business payments that simplifies the process of sending, receiving, and reconciling payments for businesses.
With Open, businesses can connect their bank accounts and accounting software like Tally, Zoho Books and more, to send and receive payments and reconcile their payment transactions.
In addition to making payments and reconciliation easy, Open also offers built-in tools for GST invoicing, payment links for collecting online payments, and the ability to track account payables and receivables. Open has partnered with leading banks like ICICI Bank, State Bank of India, Axis Bank, Yes Bank, and other major Indian banks for connected banking, allowing businesses to directly make payments from the Open dashboard. But that's not all - Open also offers additional business tools for managing end-to-end payroll, expense management, and GST & tax filing directly from the platform.
Responsibilities
● Someone who are passionate and super excited to work on world’s fast growing neo banking platform and be self-directed in a fast-paced environment that gives you freedom and responsibility.
● Would be responsible for day-to-day maintenance of engineering system. Confer with Internal teams to identify problems, replicate them, and troubleshoot for root cause.
● Evaluate failures, bugs, systemic problems, and report on necessary steps.
● An advocate for the customer who is passionate about addressing customer pain points.
● Logging and Keeping records of various issues to help the team prioritize fixes and automations along with measuring the product quality.
● Documenting troubleshooting and problem solution steps.
● Taking ownership of technical issues and working closely with developers to resolve the problems.
● Build a deep understanding of the domain.
Requirements:
● Passionate individual with excellent analytical and logical thinking.
● Being able to work a full-time schedule of 24*7 hours from Monday through Saturday shift wise.
● Basic knowledge of the scripting languages like PHP, Python. Keen to learn.
● Being able to creatively come up with ideas or solutions for various problems and implement them.
● Basic/ Advanced knowledge in MYSQL and writing simple queries to get data from the Database.
● Quick troubleshooting/debugging, diagnosing, and problem-solving skills.
● Interest in facilitating monitoring systems to identify issues before they happen.
● Dynamic, outgoing, enthusiastic individual and must bring a high level of energy to the table.
● Skilled in managing multiple cases at one time
● Excellent communication Skill.
Why Work at Open?
● You will be part of the early tribe that is changing the way business banking rolls.
● Every atom of your work will impact the way millions of businesses are run.
● You will work with some of the brightest minds who will celebrate your quirks.
● You will find growth & fun to be two-way streets - how you thrive and the way you
jive, in turn drives Open