Job Title: Head Administration

Department: Administration
Reports To: Director, HKBKGI
Location: Campus-based (Multiple Institutions under GI)

Job Purpose:

To lead and oversee the administrative operations of the institution, including policy management, payroll, onboarding, recruitment oversight, compliance with AICTE norms, insurance management, employee records, and inter-departmental coordination to ensure efficient and compliant operations.

Key Responsibility Areas (KRAs) and Key Performance Indicators (KPIs):

1. Policy Management

• KRA: Draft, update, and enforce institutional administrative policies.
• KPIs:
• % of policies reviewed and updated annually
• Number of policy breaches reported
• Time taken to implement revised policies

2. Payroll Management

• KRA: Ensure timely and accurate payroll processing in line with institutional and statutory norms.
• KPIs:
• Payroll accuracy rate
• % of payrolls processed on or before the due date
• Number of payroll-related grievances

3. Onboarding and Exit Formalities

• KRA: Manage employee onboarding and exit processes across institution.
• KPIs:
• Onboarding satisfaction score (new joiners)
• Exit clearance completion rate (% completed within defined timelines)

4. Insurance Management

• KRA: Ensure insurance coverage is maintained across assets, personnel, and infrastructure.
• KPIs:
• % of assets insured and documentation completed
• Insurance renewal compliance rate
• Claim processing time

6. AICTE Documentation & Coordination

• KRA: Ensure timely and accurate filing of AICTE documents and provide infrastructure compliance advice.
• KPIs:
• Accuracy score of AICTE documentation (zero discrepancies)
• Submission compliance (% submitted on or before deadline)
• Number of follow-ups required from statutory bodies

7. General Administrative Support

• KRA: Handle minor grievances, coordinate between institutions, and support operational requirements.
• KPIs:
• Average grievance resolution time
• Inter-department issue resolution success rate
• Ticket booking and travel arrangement satisfaction rate