Job Description: Key Account Manager
Location: Delhi
Experience: 5+ Years

About Easebuzz:
Easebuzz is a leading payment gateway and financial technology platform, offering seamless digital payment solutions for businesses of all sizes. We are committed to providing innovative and efficient payment solutions, enabling businesses to thrive in the digital economy.

Job Overview:
We are seeking a dynamic and results-driven Key Account Manager with 5+ years of experience in both hunting (new client acquisition) and farming (existing client relationship management) to join our team in Delhi. The ideal candidate will play a critical role in managing strategic key accounts, building strong relationships, driving revenue growth, and ensuring client satisfaction.

Key Responsibilities:

1. Account Management & Client Relationships:

   • Build and maintain strong, long-lasting relationships with key clients.
   • Act as the primary point of contact for key accounts, addressing client needs and concerns promptly.
   • Provide strategic advice and consultation to clients on how they can maximize the value of Easebuzz’s services.
   • Ensure clients are onboarded successfully and have a seamless experience with the Easebuzz platform.

2. Business Development (Hunting):

   • Identify and acquire new business opportunities within the key accounts portfolio.
   • Proactively prospect and develop new leads, working to convert them into loyal customers.
   • Research industry trends and competitor offerings to identify areas for business development.
   • Meet and exceed sales targets for new business development.

3. Account Growth & Retention (Farming):

   • Focus on upselling and cross-selling additional products/services to existing clients.
   • Monitor account performance, ensuring clients are achieving maximum value from the Easebuzz platform.
   • Address client issues and find proactive solutions to ensure retention and growth.
   • Work with the customer success team to ensure client satisfaction and renewal.

4. Reporting & Analytics:

   • Provide regular reports and feedback to the management team regarding client status, progress, and potential opportunities.
   • Track and report key performance indicators (KPIs) for each account.

5. Collaboration & Strategy:

   • Collaborate with the product, marketing, and customer support teams to deliver tailored solutions to clients.
   • Contribute to the development and refinement of strategies to drive revenue growth and improve client relationships.

6. Negotiation & Contract Management:

   • Negotiate contracts, terms, and pricing with key accounts, ensuring mutually beneficial agreements.
   • Ensure compliance with company policies and procedures during contract negotiations.

Required Skills & Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field (Master’s degree is a plus).
• Minimum of 5 years of experience as a Key Account Manager or in a similar role, with experience in both hunting and farming.
• Proven track record of managing and growing key accounts, as well as acquiring new business.
• Strong understanding of digital payment solutions, fintech, and related industries is highly preferred.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage multiple accounts simultaneously and prioritize tasks effectively.
• Proficiency in CRM tools (e.g., Salesforce, HubSpot) and MS Office.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Self-motivated, goal-oriented, and capable of working independently in a fast-paced environment.