Role: Chat Team Lead – Customer Delight Team

Experience:3+ years

Location: Bangalore

About SmartCoin:

We are on a mission to create India’s largest fully automated financial Inclusion organization by providing an array of financial services such as micro-loans to the vast underserved middle/lower income segment. Being in the Top 10 Google Launchpad-backed AI/ML Tech start-ups, you will meet the first-hand challenge of building & scaling the business. You will work with some of the brilliant minds across the industry who passionately feel about solving the macro issue of Financial Inclusion.

We are present in over 17,000 pin codes in the country and have served over 5.5Mn users across India. The user profile ranges from Micro-entrepreneurs, small retailers, Blue-Grey collared workers and Salaried employees across sectors. You will be one of the key owners of Petabytes of data and drive organizational growth by extracting & applying data-driven insights. You will also get an opportunity to work and patent your AI/ML tech.

Our Values:

1. Excellence in everything we do: Take responsibility for the quality & timelines of your actions & own the results till closure

2. Empathy – Put yourself in other’s shoes first, work collaboratively, put aside the individual in you & work towards the larger benefit of all

3. Innovation – Constantly think ahead, and build something new & different. Don’t fear failing, but keep experimenting

4. Perseverance – Never Give Up Attitude. Don’t settle for a “No”

5. Agility – Speed Matters Always

What are you looking for?

Are you the one who thrives on working on cutting-edge technology? Working with innovators in the early stages of ideas, products, or platforms?

Do you want to transform an industry? Crave new challenges and solve hard customer problems using the latest in software technology.

Are you the one who loves to work in chaos & ready to get your hands dirty?

Then SmartCoin is the place for you to be! As a developer/product manager at SmartCoin, you will use the latest technologies to create amazing, customer-focused products.

What can you expect?

If you are a high performer, then you can expect to own a part of the company in the form of ESOPs.

You can expect the most competitive salaries in the market (in the 90th percentile.

Open Culture to voice out your opinions freely.

An opportunity to learn from the best in the industry.

Have an impact on the lives of Billions of People by financially uplifting them.

Come help us re-imagine our solutions to provide world-class, best-of-breed solutions to delight our customers and Make a major impact on the FinTech industry..

Team Lead - Customer Delight Team

Responsibilities:

· Candidates with 1+ years of experience as Team leader supporting Chat operations

· Must have excellent product knowledge

· Min 1 yr of experience as TL on papers should have worked in chat/Email domain

· Should have the maturity and experience to manage his/her team members