About the company:

At WizCommerce, we are revolutionising B2B commerce for manufacturers, wholesalers, and distributors across the USA, India and Canada. Our mission is to empower businesses with innovative technology solutions that drive revenue and foster growth. Recognizing the challenges posed by outdated software and cumbersome offline selling methods, we offer a cutting-edge, AI-powered B2B sales app designed to enhance customer engagement.

Our platform allows sales representatives to take orders seamlessly, whether at trade shows, in the field, or online. With our industry’s only AI engine, reps can upsell effectively and automate internal processes, all while enjoying an intuitive and beautifully crafted user interface. Efficiency and user experience go hand in hand in our design philosophy.

While B2C e-commerce has rapidly advanced, the B2B sector has often lagged behind, relying on disjointed systems. At WizCommerce, we see a vital 0pportunity to disrupt this space, bringing the same level of innovation that consumers expect. Our vision is to equip B2B businesses with the tools they need to thrive in a competitive market, streamline operations, and enhance customer interactions.

Read more about us: Techcrunch, Forbes & our website.

Founders:

Divyaanshu Makkar (Co-founder, CEO)

Vikas Garg (Co-founder, CCO)

Why should you join us?

● Huge Market Size: B2B commerce is just in India and the US. Our two main geos are a 5 Trillion$+ space, waiting to be disrupted. Every start-up has a risk of going to 0, but few have a market large enough to become 100B$+ companies.

● Never-ending exciting opportunities: If you are a person who loves to dig deeper into problems, figure out solutions, take ownership and implement the solution and then chill - this is the right place for you. We are building something that has never been made before

● Customers love us: There are many times when customers have invited us to stay with them to understand their pain points as we have exceeded their expectations in every feature launch, that’s the ownership and quality bar we set here.

Role:

We are seeking a motivated and enthusiastic individual to join our team as an Implementation Manager for the USA market. This role is ideal for recent graduates or candidates with 0-2 years of experience who are looking to kickstart their careers in customer success and implementation management. As an Implementation Manager, you will play a crucial role in ensuring smooth and successful implementation experiences for our clients, setting the stage for long-term relationships, customer satisfaction, and assisting the product team with the new feature requirements.

Responsibilities:

● Understand the client’s requirements and lay out the implementation plan.

● Manage the end-to-end implementation process for new clients from initial contact to successful handover.

● Serve as the main point of contact for clients during the implementation process, providing guidance, support, and troubleshooting as needed.

● Collaborate with cross-functional teams including sales, product, and internal support to ensure seamless implementation experiences.

● Understand the internal tools and pick the implementation tasks proactively to expedite the process.

● Conduct training sessions and product demonstrations for clients to ensure they are fully equipped to use our solutions effectively.

● Gather feedback from clients during the implementation process and communicate insights to internal teams for continuous improvements.

● Develop and maintain Implementation documentation, training materials, and resources to support client implementation activities.

● Track and report on key Implementation metrics and KPIs to measure success and identify areas for improvement.

Requirements:

● Bachelor's degree in Business, Marketing, or a related field.

● 0-2 years of experience in customer success, client Implementation, or a related role.

● Should be comfortable with US Shift Hours.

● Basic level of MS Office understanding.

● Excellent communication in English (Verbal and Written) and interpersonal skills, with the ability to build rapport and establish trust with clients.

● Strong organisational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously.

● Proactive attitude and a willingness to take initiative in a fast-paced and dynamic environment.

● Passion for delivering exceptional customer experiences and driving customer success.