Position: Security Resource Centre, Team Leader

Exp – 6+ Years

Location-Gurgaon

Responsibilities:

• Effectively manage multiple high-priority tasks, including critical incidents and escalations.
• Lead and mentor a team of skilled security analysts, fostering professional growth and collaboration.
• Oversee daily operations, including customer onboarding, sync calls, hiring, training, escalations, performance reviews, and one-on-one meetings.
• Develop a deep understanding of the Snowbit security offering, as well as customer cloud environments and security deployments.
• Supervise the triage and analysis of security assessments, ensuring timely investigation and resolution of security incidents. Engage with customers on alerts, remediation strategies, and incident response using playbook-driven solutions. Escalate complex cases to the Security Research Group when necessary.
• Serve as the primary escalation point for customer incidents, ensuring swift resolution of tickets and maintaining a high standard of service.
• Collaborate closely with cross-functional teams, including Customer Success Management (CSM), Security Research, Incident Response, and Product, to enhance security operations and refine the Snowbit offering.
• Share insights, best practices, and knowledge within the team, ensuring internal documentation and databases are consistently updated.
• Cultivate a positive and dynamic team environment by leading by example, encouraging professional development, and promoting a culture of continuous improvement.

• Bachelors’ degree in Computer Science/Engineering, Electrical Engineering or related domain certifications
• 5+ years experience in customer-facing operations roles with SOC/MDR teams handling multiple customers preferably in the cyber security/network security domains
• 1+ years of experience in leading a large team of security analysts
• Experience in or knowledge of cybersecurity assessments and incident management
• Experience with security solutions such as SOC, MDR, SIEM, SOAR, WAF, IPS, DAM, etc.
• Understanding the cyber-security landscape including common threats and attack scenarios
• Experience with monitoring, ticketing, and CRM tools
  • Strong team player with high availability for a 24x7x365 operation
  • Strong communication skills including high proficiency in English
  • Ability to deal with multiple customer profiles and personalities
    
Preferred Requirements

• Experience with cloud services (AWS or Azure or GCP)
• Knowledge of Cloud security principles
• Security certifications such as CISSP,CEH,CSA