Role- Customer Onboarding Manager
Exp-5-8 years
Location- Gurgaon (WFO)
About the company:
Loop Subscriptions is a retention-focused subscriptions management app, built with direct insights from the Ecommerce community, that helps Ecommerce brands easily grow and retain their subscriber base with features like: Loop Flows - No-code flow builder that personalized rewards, add-on products, and discounts.
About the Job
As a Customer Onboarding Manager, you are responsible to ensure that the customers smoothly and efficiently reach their goals, adding value throughout the onboarding process. You will set up customers for immediate success by facilitating the implementation process and educating them on the product, helping solve their technical concerns, and ensuring smooth activation of the product and services. As an Onboarding Specialist, you act as a customer's trusted advisor.
Qualification
● 5 - 8 years of experience in B2B SaaS Customer Onboarding focused on US customers / market
● This role is for our US market; based out of Gurgaon.
● Previous experience with Team Handling
● Strong organisational skills with high attention to detail
● Strong time management skills and the ability to manage multiple assignments
● To effectively lead a team of solution engineers, a combination of strong product expertise, a solution-oriented mindset, and a technical inclination is essential.
● Someone with a product mindset and exposure to technology is a must.
Key Responsibilities:
● Lead the onboarding process for new customers, liaising with internal resources and external stakeholders.
● Assist clients in the onboarding phase, implementing accounts and understanding their needs at Team / Organization level.
● Able to collaborate with sales, product, engineering, and success teams across all time zones to ensure that customer requirements are met.
● Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the hat drop.